Refund & Return Policy

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Return Policy

We at manpasnd strive to provide the best possible experience while you shop with us online. There is no option to return orders as the goods are customized according to your specific needs and designs, and are non-usable by anyone else. 

However, if at all there is a Manufacturing defect, complete assistance would be given to you for correcting the same.

we do not provide the alternative to return orders as we produce personalized printed products that are customized to your requirement

without printing  personalized printed products that are customized to your requirement  return

The customer can return a wrong, damaged, defective, or missing part / incomplete product. In case of damaged product, the customer should inform the assigned courier company and mapasnd within 3 days of the delivery and in case of other conditions the return window is open for 7 days after delivery. Our policy does not address customer concerns after 7 days of delivery. We apologize for the inconvenience caused.

The customer must meet the following conditions to return any product:

  1. The customer must contact us within 7 days of the delivery.
  2. The product should be in an unused and resalable condition.
  3. The product should be in its original packaging including the brand’s/manufacturer’s box, MRP tag intact, user manual and warranty card.

Refund Policies

in the event of a return, the refund process will begin only after the product has been received, inspected & examined at our warehouse facility, indicating that it meets the eligibility criteria. Refund approval or rejection depends upon the investigation carried out by the responsible team.

Once we initiate a refund, it will take approximately 7-10 business days for the amount to reflect in the original payment method. However, the same varies according to the bank’s settlement standards. In the case of Credit the amount will reflect in your manpasand  account within 24-48 working hours. Please contact our support team for more information.

Custom, duties, taxes, and VAT refund policy in case a wrong, damaged, defective product(s) or product(s) with missing parts:

  1. If the customer was charged customs, duties, taxes, or VAT upfront by manpasand, the amount will be refunded on the payment gateway.
  2. If the custom, duties, taxes, or VAT were not charged upfront by manpasand, the amount will be refunded as Credit only.

Kindly note that customs duties, taxes, and VAT will not be refunded except when a wrong, damaged, defective, or missing part / incomplete product is delivered.

Sale Items:

Products which are part of any sale/promotional offer cannot be refunded unless they are flawed.

For any other queries, all you need is to drop a call at +918750094536 or you can drop an email at